Shipping & Returns
Our Policies & Conditions For Shipping, Freight Rates, Returns & Reporting Damage
Shipping & Freight Rates:
We offer low cost shipping anywhere in Canada! Our shipping rates are 50% Off UPS Standard rates and are the absolute minimum amount it takes for UPS to ship from our closest warehouse to your door, not a penny more. You can save even more on shipping when you join our NexDay Rewards Program ..... and it's FREE! Earn 500 bonus points when you join, earn points on all your purchases and then redeem your NexDay Rewards points as certificates that you can apply towards your order.
We ship anywhere within Canada and UPS rates are based on our closest warehouse location to you. Our warehouses are located in Toronto, Vancouver, Edmonton and Calgary and UPS delivers direct to your business or home. All orders are shipped via UPS Standard unless you select UPS Express Saver.
Shipping charges are collected in full at the time your initial payment is processed and
includes items that ship separately on back order or Special Orders.
estimate the shipping rate for your order, simply add the item(s) to
your Shopping Cart and enter your delivery Postal Code in our UPS Online
Shipping Calculator to confirm your shipping estimate. UPS shipping rates are based on the greater of the total actual weight of your shipment or dimensional weight and shipping destination. To optimize your shipping costs forecast your needs in advance and take advantage of the shipment your are already receiving.
* No Pick-Up Service Available:
All orders are processed at night after our daily cut-off and shipped via UPS direct to your business or home. Due to our commitment to ship orders as fast as possible, or local availability, your order may ship in full, or in part, from any of our Canadian warehouse locations.
Call Us For LTL Freight Quote: For pallet size orders please contact us for a LTL (Less Than Truckload) quote after completing your Shopping Cart.
Time Sensitive or Rush Delivery Services:
Rush or Time Sensitive Special Handling Services are available with such services being assessed additional charges based on the level of service required. When selecting the UPS Express Saver option, and your order is received prior to 2PM EST, we will arrange for Express Shipping services. All orders r
after 2PM EST will be processed on the next business day (excluding weekends and Statutory Holidays).
Special Order items cannot be shipped on a Rush basis as they are only shipped once they have been received from the Manufacturer.
When you have a Rush or Time Sensitive shipment we
recommend that you contact us directly to confirm status of the item(s)
and local availability as your order may ship from any one of our warehouse locations. Once the carrier is in possession of your packaget(s), the carrier is responsible to deliver your order within their Published Service Levels based on our originating warehouse location and the shipping service you selected at time of Checkout.
NexDay Supply is unable to warrant or commit to the time of day or a delivery date on behalf of any 3rd party carriers. You may follow your shipment status and estimated delivery date directly with the carrier or via the carrier website using the tracking number(s) provided in your Shipping Confirmation.
Free Shipping Promotions:
Featured Products - "Buy 3 Your Order Ships Free":
When you purchase a quantity of 3 of any "one" of the Featured Products advertised in Buy 3 Your Order Ships Free Special Offers, and your shipping address is within one of our Free Local Shipping Zones in Greater Vancouver, Calgary, Edmonton and Toronto GTA, your entire order will Ship Free!
Local Orders Over $1,000.00:
All orders over $1,000 (excluding taxes and freight and Rewards Certificates applied) that ship within
our Free Local Shipping Zones in Toronto GTA, Edmonton, Calgary and Greater Vancouver ship at no cost to you. Free shipping may be subject to a standard route delivery schedule to your area. Certain restrictions apply to Free Shipping promotions. These include use of our choice of carriers and shipping methods, as well as, holding your order to ship complete or as otherwise advertised. To confirm if your
shipping address is within our free local shipping zones please feel free contact us at #1-888-963-9329, submit an
online request through our Customer Service page or send us an email at CustomerServices@NexDaySupply.ca
Should you select the Shipping Method "I Verify In Free Shipping Zone" prior to confirmation, and your delivery address is not within our Free Local Shipping Zones, we will contact you directly prior to adjusting your shipping rate to the UPS rate originally displayed in the Shopping Cart for your order.
Prevent Delivery Delays & Address Correction Fees > Verify Your Civic Shipping Address!
Civic Shipping Street Address Format prior to
submitting your order to avoid any delivery delays or additional Carrier charges to complete
delivery of your order. You may verify your Civic Shipping Address Format by clicking on Canada Post's
free online address verification service below:
IMPORTANT: We do not ship to PO Box addresses or 3rd Party Freight Forwarders.
Any errors in shipping address format are the responsibility of
the account holder including Apt. # (i.e. 10-1234 Main St. NW), entry/buzzer code and correct name of the party listed at the shipping address or in a building directory. Shipping Addresses cannot be changed once a
Shipping Confirmation has been issued. If goods are shipped to an
incorrect address or a 3rd party the customer is responsible to retrieve the packages and they are not qualified for replacement. UPS address correction fees are $10.00 per package and these charges are billed separately to the payment method used for your purchase.
Extended Area Shipping Services:
Shipping to extended areas in Canada may require additional time, air freight and handling and are estimated in the Shopping Cart. Should your shipping location require additional services or handling we will contact you to confirm freight costs to deliver goods to your location, as well as, additional surcharges the carrier may charge to contract final delivery of your order. In extended areas common carriers may deliver to a depot where goods are to be picked up by customer. If you are unsure if your location is within an Extended Area please contact us for a shipping quote to confirm the shipping rate for your order.
Availability & Shipping Time Frame:
You can determine when an item is estimated to be ready to ship by viewing the product detail page. The "Availability" displayed is the time period estimated in business days that each product will be ready for pick-up by UPS. Due to our commitment to ship as fast as possible, as well as, local availability, orders may ship in full, or in part, from any one of our Canadian warehouse locations and then be delivered within 2-6 business days, or less.
Orders received after 2PM EST will be processed on the
next business day (inclusive of additional days related to Statutory
Holidays). Special Order items will be shipped as soon as possible upon
arrival from the Manufacturer. Special
Orders are dependent upon receiving an item from the Manufacturer,
"Availability" of these items is only an approximate time frame we will
receive your product at our warehouse location
A shipping confirmation will be issued once UPS (or other carrier) has picked-up your order, it will include a tracking number, confirmation of items shipped and any items that remain to be shipped. After UPS has picked up your package(s) and returned them to their central distribution facilities they will be scanned and a shipment status will then be available via UPS Online Tracking. UPS will deliver your packages within their published service levels for UPS Ground Service from our originating warehouse location to your shipping location.
UPS Delivery of Your Package(s):
Once your Shipping Confirmation(s) with Tracking Number(s) is issued, it is important to follow the progress of your shipment directly with the Carrier until final delivery and, if necessary, contact the Carrier directly to ensure successful
delivery. UPS handles each package as an independent
package, therefore, your packages may arrive at different times of the day
or on different days. UPS drivers do not make phone calls to receivers regarding package delivery and customers are responsible to be available at the shipping location on the day delivery is scheduled. When UPS makes a 1st attempt to deliver, and there is no
one at your location to accept your packages, UPS will attempt
redelivery or deliver your package(s) to a local UPS Store or UPS Access Point
leaving a notice for you to pick-up your package(s). If there are any
delays in delivery you will need to contact the carrier directly.
UPS Standard Service delivery to Residential addresses may be any time between 8am up to 7pm, for Commercial addresses any time between 8am up to 5pm. When your tracking number(s) are confirmed via Shipping Confirmation email you must follow your shipment status to ensure you are available to receive your order. If you are not available you must contact UPS directly, or use UPS My Choice, to make arrangements for delivery.
Upon issuance of a Shipping Confirmation and tracking number(s) customers are solely responsible to monitor shipments via UPS online (or other carrier online tracking).
With UPS My Choice® there is no need to take time off work, change plans or stay at home for a package any more. UPS My Choice® lets you decide how, where and when deliveries occur to fit your schedule. Get estimated arrival and progress alerts. Set holiday holds, change a delivery address, electronically authorize packages for drop-off or easily send and pick-up packages through our extensive local network of office supply stores and local businesses rather than at home. Access UPS My Choice® or the UPS Mobile site directly from your smartphone or tablet and put your plans ahead of the package.
Undeliverable, Lost or Refused Shipments:
Undeliverable, lost or incorrectly delivered shipments due to customer address issues, refused deliveries, or returns that need to be reshipped due to
incorrect address or difficulties to complete delivery, are subject
to a) additional UPS address correction and redelivery fees of $15.00 per package b) return shipping charges equal to the full UPS shipping rates c) a restocking fee of 15% or $25.00 (whichever is greater) and d) if reshipping is necessary, the additional shipping charges to complete redelivery including orders that were originally shipped free e) product replacement cost. Any additional charges will be assessed and processed separately though the payment method used to make the purchase net of any qualified refund and Rewards.
is responsible for any damage that occurs during transit and will be
required to file a claim with the carrier for lost or damaged shipments.
All sales are final. Title of goods purchased passes to the customer immediately upon tender of shipment to the carrier. All returns require a Return Authorization (RA) Number and must be obtained in advance. Returns are not accepted after 10 days from date of delivery, Shipping and handling charges for the original purchase are non-refundable. A restocking fee of 15% or $25.00 (whichever is greater) applies to all returns. If you wish to return a product please contact us to obtain a Return Authorization. Upon approval, Product Return Instructions to originating warehouse(s) will be confirmed.
The customer is responsible for all prepaid freight charges to
return any merchandise to the originating warehouse(s) detailed on the packing slip(s). Returns must be shipped using a carrier service that allows the package to be
traced online. The shipment should be insured as the customer assumes all
responsibility for any damage to returned packages. Any additional shipping costs to complete a return will be deducted from any net refund.
A refund for product returned is arranged upon inspection of the returned items to verify that the product quantity is complete and in resellable condition. NexDay Supply reserves the right to refuse product
returns after 10 days have passed from the delivery date. All returns not received in original condition, sealed Manufacturer packaging, or are not complete with all documentation, warranty cards, parts and accessories etc. will not qualify for a refund.
Orders that were shipped under Free Shipping Specials, or where upgraded shipping services were provided that were not charged for, will be subject to the full freight charges that were waived under these Free Shipping Specials and will be deducted from any net refund.
Returns Not Accepted:
Due to food safety and sanitary requirements food container packaging, food contact products, food packaging products and bakery boxes that have been opened do not qualify for return. First aid kits, chemicals, safety products, paper towel products that are not in original condition and still factory sealed in manufacturer protective packaging, will not qualify for a refund. Returns are also not accepted for any personal hygiene or intimate products, food, snacks, beverages, hand cleaners, skin care, eyewash solution, facial products, personal toiletries, shampoo, lotions, conditioner, hand & body soap, guest amenities, perishable items, food items (i.e. Coffee, Tea, Hot Chocolate, Condiments etc), robes, slippers, bathroom towels, bed sheets, pillows, blankets.
and Seasonal Stocking Products are not returnable. These products are
clearly identified when viewing the item detail page as Stocking
Status: "Special Order - No Returns" or "Seasonal Stocking - No Returns".
Orders greater than 10 cases of any product are also Special Orders.
Reporting a Package Damaged By Carrier During Transit:Our warehouse takes great care and attention to packaging every order we ship. While infrequent, a carrier may cause damage to your product during transit and only the carrier can inspect and verify the damage at the time of delivery. We cannot accept any responsibility for damages that occur during shipping and only the carrier approves a damage claim. Once a full or partial claim is approved, we can replace the product or provide a partial refund.
IMPORTANT: By signing for and accepting delivery you are taking full responsibility and ownership for the shipment as being received in good condition. You MUST inspect all items received prior to the carrier leaving and note any damage to the carrier and refuse delivery of any damaged items. If any item or packaging is damaged or missing, you MUST note it clearly on the carrier’s bill of lading before signing it and keep your copy. If any of your shipment is damaged and you did not refuse delivery, or report to the carrier directly, compensation for damages during transit will not be approved. Pictures of the damaged product and the packaging must be taken and then submitted via email as part of any damage reporting.
If you have experienced damage to your shipment you MUST refuse delivery and immediately contact us at 1-888-963-9329 for assistance. Any claims with a Carrier for damage or missing items must be made at time of delivery and then reported to UPS directly at 1-800-742-5877.
In no event shall NexDay Supply Inc. or any of its subsidiaries or affiliates, be liable for any direct, indirect, special, incidental or consequential damages, loss of product or loss of profits that may result from 3rd party carriers or Manufacturers not meeting published delivery services, scheduled delivery dates or times, weather delays or equipment failures, including any loss or damage to product shipped or confirmed delivered by the Carrier to primary or 3rd party shipping addresses. Orders cannot be cancelled once a Shipping Confirmation has been issued, all shipping and return shipping costs, as well as, restocking fees incurred due to cancellations are the customer's responsibility and will be charged to the payment method provided at time of purchase.
Limitations of Liability:
When choosing to ship to an address that is not the same address as the Billing Address provided for your Payment Method presented, customers assume full responsibility for their shipment when confirmed by Carrier as being delivered at the location provided, including any loss or damage incurred by shipping to a 3rd party address. Any disputes with the Carrier regarding delivery to a 3rd Party shipping address are the customer's responsibility to resolve directly with the 3rd party address and/or Carrier and the Customer is directly responsible to file a claim for loss or damage to goods delivered.