Frequently Asked Questions
Find a topic you need help with under Helpful Links & Resources below, as well as, answers to our "Most Frequently Asked Questions". If you still have a question please suggest an update to our FAQs and contact us through our Customer Service Centre >.
Helpful Links & Resources:
> Accepted Forms of Payment
> Local Free Shipping Zones
> NexDay Guarantee
> NexDay Rewards
> Order & Payment Policy
> Order Cancellation Policy
> Product Pricing and Currency
> Reporting Damage During Transit
> Returns Policy
> Rush Shipping Services
> Shipping Rates
> Shipping Services & Delivery
> Special Order Products
> Terms and Conditions of Use
Most Frequently Asked Questions:
Q: Do you provide custom logo, printing or design services for your products?
A: We do not provide custom printing, manufacturing or design services on the products we offer.
Q: Do you have other products available that are not listed online?
A: We do have access to other products available from any of our Manufacturers listed under Shop By Brand >. These products may be in stock or available as "Special Order" > products that are subject to extended lead times and/or minimum order quantities.
Q: Can I request samples?
A: We do not carry product samples or open cases. Many of our Manufacturers ship samples direct to you and they are listed when you enter "Sample" in our search bar or "Click for sample" below. Then, click on the desired Manufacturer logo to view their product listing page and then click "Request A Sample" at the top of the page. Manufacturer sample requests may take anywhere from 1 to 4 weeks for delivery and freight, duties and/or taxes may apply.
* The Manufacturer is displayed on the product detail page. If they do not appear in the above "Click for sample" search then samples are not available.
Q: Can I purchase a quantity less than what is advertised for a product?
A: The minimum quantity available for purchase is displayed online for each product listed.
Q: Do you ship to the USA?
A: We do not export to the USA from Canada through our .ca website. Please click on the flag at the top left corner of this website to visit our USA website.
Q: Can I pick-up my order?
A: Pick-up service is not available. All orders are placed online, processed at night and shipped via UPS direct to your business or home. Due to our commitment to ship as fast as possible, as well as, local availability, orders may ship in full, or in part, from any of our Canadian distribution centers. Sign-up for UPS My Choice® below and conveniently schedule your packages to be available for pick-up at your local UPS Access Point®.