Order & Payment Policy
Shopping Made Easy:
Shopping is easy at NexDay Supply. We serve all Canadian Consumers and Businesses alike. We have no minimum order amount and we offer you the convenience of 24/7 online ordering. All orders are placed online, processed at night and shipped via UPS direct to your business or home. We ship anywhere in Canada from 4 distribution centers in Toronto, Calgary, Edmonton and Vancouver. Join NexDay Rewards to earn points on all your purchases then redeem your points to apply towards your orders!
Browsing our website is also easy. Click the Product Tab at the top of the page and select a Category, or enter a keyword in our Search Bar and select from the results. When you find items you wish to purchase, select "Add to Cart" or save to your “My Supply List”. When you have completed shopping click "Proceed to Checkout" to submit your order.
Prices & Payment Methods:
Prices & Payments are in Canadian Dollars CAD (C$). We accept Canadian domiciled Visa, MasterCard, American Express Cards for payment. At the time of purchase an authorization is processed for your total order amount and payment(s) are processed when product(s) are confirmed shipped. All prices are subject to change without notice.
Please Note: We do not offer Credit Financing, Net Terms or accept Purchase Orders as forms of payment.
Order Authentication & Verification:
All orders are subject to Authentication & Verification Procedures that are necessary for your and our protection from credit card fraud and/or identity theft. Failure to provide correct information will cause a considerable delay in the approval and processing of your order.
All orders are subject to approval by our Authentication & Verification Dept., as well as, Authentication with the Card Issuer. If your order is delayed or pending approval you will find this status reported under “Order Status” details. A copy of your personal identification and a signed authorization may be required to complete Card Issuer Verification and Authentication.
NexDay Supply collects GST or HST on all orders and PST on orders shipping to and/or within British Columbia.Product Availability:
Due to our commitment to ship as fast as possible, your order may ship in full, or in part, from any one of our Canadian distribution centers. You will find the stocking status for each item on the product detail page, as well as, availability for each item to be ready for pick-up by the carrier. When searching for compatible products (i.e. paper towels that fit dispensers, or lids that fit cups or containers), these items are listed under "Related Products & Accessories" on the product detail page.
At NexDay Supply we do our best to provide the most accurate and timely information on our products and services. Our site uses advanced electronic automation with human intervention in maintaining our site information. It is possible that on occasion an error may appear on our site. In the event of such an error NexDay Supply has the absolute right to disallow any transaction by a user of the NexDay Supply website in which NexDay Supply would be adversely affected. This may include the cancellation of order(s) placed with our company after an order confirmation has been sent or following its shipment. We reserve the right at any time to collect from customers the value of any amount(s) received unjustly due to errors or omissions on the NexDay Supply Website, products shipped in error or otherwise.
Registered Charities & Non-Profit Organizations:
We are pleased to offer special pricing for Registered Charities & Non-Profit Organizations listed in good standing with the CRA. If your organization is listed with the CRA Charity Listing > simply confirm your registration number and ask about our special pricing programs.
Coupons are limited to 1 Coupon per order and cannot be combined with other Coupons or Customer Special Pricing Discounts. Where Coupons have been used in addition to Customer Special Pricing Discounts, Special Pricing and/or Coupons used will be subject to cancellation.
Order Cancellation or Changes:
Orders cannot be cancelled or changed once submitted if it is past our advertised cut-off time of 2PM EST on the same date your order was received. Due to our commitment to process orders quickly our Distribution Centers begin to pick and pack all orders after our daily cut-off to have ready for our next UPS pick-up.
Product Substitution or Replacement:
Occasionally, substitution of a product purchased may be necessary due to temporary Manufacturer or Regional product availability or the Manufacturer has discontinued and replaced their product with a new code. If this is the case with a product purchased we will ensure that we will only substitute items of equivalent, equal or higher value.
Our commitment is to fill all orders within our commitment time frame. To do so, based on local availability, we may ship items directly from any one of our distribution centers in Canada to ensure you receive your order at the earliest time. In these cases shipping charges will only be based on delivery from our closest distribution center to your Shipping Address. All returns must be shipped to the originating distribution center (see Returns Policy).
Special Orders & Seasonal Products:
Special Orders cannot be cancelled once submitted. Special orders cannot be returned. When viewing the product detail page you will find these items
advertised as Stocking Status: "Special Order - No Returns" or "Seasonal
Stocking - No Returns". Availability is also displayed as to the time frame in which we estimate receiving your Special Order. These products are not stocked, are subject to extended lead times and require us to make a special order with the Manufacturer to bring this product in specially for you.
When checking your "Order Status" the estimated shipping date of any Special Order items is displayed. This date is only an estimate of when we anticipate delivery to our distribution center from the Manufacturer. Orders greater than 10 cases of a product are considered a Special
Order if inventory on hand is not available to fill your order.